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FAQs

The SEER (seasonal energy efficiency ratio) is how the efficiency of your heating and cooling equipment is measured. The SEER is the amount of cooling your system will deliver per dollar spent on electricity, as compared to other systems. For example, a 3-ton unit may have a SEER efficiency rating of 13, 14, or 15. The higher the SEER the more efficient the system will be. The SEER rating of any given unit can range anywhere from 13 to 21.

Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the same series indoor unit. The SEER rating of a system is based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the total rating.

Your heating and cooling systems work incredibly hard to perform their functions for your home everyday. The constant stopping, starting and continual operation can wear down any machine if the proper care and maintenance is delayed. However, by performing regular maintenance, you can maximize the lifecycle of your heating or cooling unit and guard against many common equipment failures. Preventive maintenance inspections performed on a regular basis can uncover leaks, rust, rot, soot, frayed wires and corroded electrical contacts. You should have maintenance completed on your system regularly to ensure maximum efficiency and prevent possible problems that may occur in the near future.

Heat pumps and air conditioners require a professional tune-up twice a year; in the spring and fall. Inspections on boiler and furnace systems should include ductwork, pipes, dampers, valves, the chimney, registers, radiators, pumps, blowers, fuel lines, oil tank and every part of the actual furnace and boiler. Meanwhile, heat pump and air conditioning unit inspections should also include inspections of the fan, compressor, indoor coils, outdoor coils, and refrigerant lines.

As your local Trane dealer, Authorized Heating & Air Conditioning is your troubleshooting expert, and is glad to help you. In addition, Trane also provides a network of troubleshooting technicians at Trane Distribution centers across the country which Authorized Heating & Air Conditioning will utilize to address your concern. Should we encounter a situation that requires additional factory help, we will contact our factory supported Service Manager(s) for assistance.

Since they are electronic, programmable thermostats are more accurate and efficient than thermostats that contain mercury. With programmable thermostats you can control the temperature in your home at different times of day without ever touching your thermostat. Because everything is automatic, you will never forget to change the setting on your own.

Standard filters work to keep your system and its ductwork clean, but they don’t really improve indoor air quality. To do that you need a media air cleaner. The media filter rests between the main return duct and the blower cabinet and will improve dust and particle removal up to seven times that of a standard filter. However, upgrading to a pleated media filter will remove everything from dust to airborne viruses from the filtered air. Always choose a filter that matches your blower’s capacity. For optimal efficiency and filtration, we recommend that you replace your disposable filters at least once a month. If you have washable filters, they should be cleaned once a month.

Filters for your Trane unit are made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement Trane filters can only be purchased through a Trane dealer. However, keep in mind that some Trane filters are reusable, and can be washed by hand in cold water.

As a Trane dealer, we are the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Authorized Heating & Air Conditioning can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs. Depending upon the construction of your home, one (1) ton of air conditioning can cool anywhere from 300 to 800 square feet of home. The only way to ensure the size of the system you purchase will be large enough to heat or cool your home, but not any larger than you need, is to have your home’s individual heating and cooling needs evaluated by a licensed professional.

Under the standard factory warranty, Trane covers parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products.  All Trane equipment that we install is registered with Trane Corporation to ensure your parts warranty.  If you cannot find your warranty certificate, Authorized Heating & Air Conditioning will also be able to provide you with that information. With a Authorized Heating & Air Conditioning Total Comfort Plan, you’ll have a ten year parts and labor warranty on your Trane equipment.

Dependable Trane products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, including, of course, the regularity of routine maintenance.

No, you have the option of paying half of the total cost each visit (½ due at the Spring check and ½ at the fall check).

No, but we do recommend that you have it twice a year for two (2) reasons. First reason – It is always best to have your system(s) serviced just before high times of use (when your system runs the hardest) so having a well-tuned machine prepares it for the peak season. Second reason – You get more value for your money with a semi-annual visit. The better an HVAC system is maintained, the more likely you are going to get the appropriate life cycle from the equipment.

Your HVAC system is the lifeblood of your home or office. Without a functional heating and cooling system, your home or office would be uninhabitable. That is why a comprehensive preventative maintenance program is a must. While we offer emergency after-hour services, we do our best to make sure you never need to utilize them. Using our proactive preventive maintenance programs, we help you identify and avoid some problems before they become extreme problems. With quality maintenance, we can track efficiency, replace worn parts, and determine when systems can no longer be salvaged. HVAC system maintenance isn’t expensive compared to what you might spend if your system degrades (and ultimately fails).

Please call us at (864) 281-0141 to go over the prices based on how many systems you have in your home and the additional benefits you receive for signing up.

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What To Expect

Discover the Authorized Heating & Air Conditioning Difference

Family Owned & Operated

We’ve delivered the highest standard of work in our community since 1995.

24/7 Emergency Service

We’ll arrive quickly, day or night, when an HVAC emergency happens.

Licensed, Insured & Bonded

Our technicians have the training and expertise to provide unmatched service every time.

Upfront Pricing, No Hidden Fees

We always provide a straightforward and fair service price without unexpected fees.

Experienced Comfort Advisors

Our knowledgeable team gets the job done quickly without compromising our commitment to excellence.

30-Minute Call Ahead

We’ll call 30 minutes before arriving at your home for services, so you’ll always know when to expect us.

Family Owned & Operated

We’ve delivered the highest standard of work in our community since 1995.

24/7 Emergency Service

We’ll arrive quickly, day or night, when an HVAC emergency happens.

Licensed, Insured & Bonded

Our technicians have the training and expertise to provide unmatched service every time.

Upfront Pricing, No Hidden Fees

We always provide a straightforward and fair service price without unexpected fees.

Experienced Comfort Advisors

Our knowledgeable team gets the job done quickly without compromising our commitment to excellence.

30-Minute Call Ahead

We’ll call 30 minutes before arriving at your home for services, so you’ll always know when to expect us.

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Our Reviews

See What Your Neighbors Are Saying

We are lucky to have found Authorized H&AC years ago and have used them ever since. Every time I have called I have spoken with a wonderful service coordinator, and the technicians who come to the house are very trustworthy and top-notch! They are honest and…

Christie N.

Christie N.

The team at Authorized Heating & Air Conditioning is extremely professional and knowledgeable. They took their time to evaluate my AC units and answered all my questions patiently.

Arash R.

Arash R.

Authorized Heating and Air was prompt, very professional, and diagnosed my AC problem quickly and efficiently! I was very happy with the service provided by this company😀

Sue J.

Sue J.

I’ve used Authorized Heating & Air Conditioning, Inc in Greenville, SC for almost 27 years now. I can’t say enough great things about the service and staff in the office and the technician experts! Thank you Authorized Heating & Air for taking care of us for…

J.M.

J.M.

Tech was on time and helpful with recommendations to improve our system. Was very informative with what he was doing and how our system was. Couldn’t recommend any other company but them.

Eric G.

Eric G.